Privacy Policy

Business Identification

Car Buy is operated by Salesman Limited, a Registered Motor Vehicle Dealer (RMVT No. M388851).

Introduction

At Car Buy, we understand that your privacy is important, and we are committed to protecting it. This Privacy Policy explains what personal information we collect about our customers and how we use it.

What information do we collect?

We collect the following information from our customers:

Contact Information

Name, address, phone number, and email address.

Vehicle Information

Make, model, plate number, odometer reading, WoF details, and a Vehicle Information Report (VIR) obtained before the purchase of a car.

Vehicle Ownership Information

Salesman Limited accesses personal information from the Motor Vehicle Register under Section 241 of the Land Transport Act 1998.

This information may be accessed to:

• Verify vehicle ownership

• Prevent fraud

• Facilitate legitimate vehicle purchase transactions

We only access personal information where it is necessary to confirm ownership as part of a genuine transaction.

If we access your information, it is because your vehicle has been presented to us for sale or assessment.

You have the right to request that your name and address are not disclosed from the Motor Vehicle Register by notifying the Registrar of Motor Vehicles.

For more information about this process, please contact us directly or contact Waka Kotahi.

How do we use your information?

We use your personal information for the following purposes:

• Contacting you regarding your vehicle, appointments, and sales

• Sending you promotional materials, such as special offers and service updates

• Improving our products and services based on your feedback and experiences

• Offering to purchase your vehicle directly, based on your vehicle information

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to deliver personalised advertisements to our customers on platforms such as Google and social media. These technologies allow us to collect information about your browsing behaviour and interests to provide you with relevant content.

By using our website, you consent to the use of cookies for these purposes.

Please refer to our Cookie Policy for more information.

Third-Party Services

We utilise third-party services, such as Google Analytics, to gather information about user interactions with our website. These services may collect data about your browsing behaviour, device information, and other usage data.

We use this information to analyse website traffic, improve our website’s performance, and better understand our users’ preferences.

These third-party services may also use cookies and similar tracking technologies to collect and store data.

Please refer to their respective privacy policies for more information on how they handle your data:

Google Analytics Privacy Policy: https://policies.google.com/privacy

Tools and Platforms

We utilise various tools and platforms to manage and communicate with our customers. These include:

Airtable

Customer information is securely stored in our database on Airtable. We have implemented strict access controls and encryption protocols to ensure the confidentiality and integrity of your data.

Zendesk

We use Zendesk as our communication platform to interact with our customers. This allows us to provide timely and efficient support. Zendesk has its own privacy policies and security measures in place.

Mailchimp

We use Mailchimp to send marketing materials, such as updates, special offers, and promotional content, to our subscribers. Your contact information is securely transferred to Mailchimp for this purpose.

WordPress

Initial form submissions are stored on our WordPress website. We have implemented security measures to protect this data.

These platforms have their own privacy policies and security measures in place. We have carefully chosen and vetted these service providers to ensure the highest level of security and privacy for our customers’ information.

By using our services, you acknowledge and agree to the data handling practices of these platforms as outlined in this Privacy Policy.

Data Breach Notification

If a data breach occurs where your personal information may be compromised, we will notify you promptly using the contact details you provided.

We will also take steps to contain and investigate the breach and prevent further unauthorised access.

Sharing of Information

We do not sell or trade your personal information.

We only share information where required by law, with your consent, or where necessary to provide our services.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

Access to your Information

You have the right to access and control your personal information that we collect and process.

If you would like to request access to your information, please contact us at: privacy@carbuy.co.nz

Complaints

If you have any questions, concerns, or complaints about how we use your data, please do not hesitate to contact us.

You can reach us at:

Address: Building B, 76 Kimptons Road, Brookby 2576
Phone: 0800 SALESMAN / 725376
Email: privacy@carbuy.co.nz

We take your privacy seriously and will do our best to address any issues promptly and effectively.

If you have general enquiries or need assistance with any other matter, please visit our Contact Page.

Email & Communications Disclaimer

Emails and any attachments are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential or privileged information.

If you are not the intended recipient, please notify the sender immediately and delete the email.

Any unauthorised review, use, disclosure, or distribution of its contents is strictly prohibited.

Salesman Limited collects and uses personal information in line with the Motor Vehicle Register authorised access conditions and Section 241 of the Land Transport Act 1998.

Information obtained from the Register is used only for verifying vehicle ownership, preventing fraud, and facilitating legitimate vehicle purchase transactions.

You may request information about this process or notify the Registrar if you do not wish to have your information disclosed by contacting Waka Kotahi directly.

While Salesman Limited takes all reasonable precautions to ensure that emails and attachments are free from viruses or other harmful components, we cannot accept liability for any loss or damage arising from their use.